Four Operational Levels
We were recently asked for best practices to operationalize Panaseer. We interviewed some customers and summarized what we heard across four levels in their organization to build cross-functional maturity and move closer toward operational excellence within their teams. We heard customers describe how IT, cyber, threat, and regulatory complexity create human friction and siloes.
This four-level approach solves the complexity, enables collaboration, drives accountability and transparency, and brings efficiencies, cost savings, and risk reduction to help achieve and evidence cyber resilience. On a human level, it also helps move ‘CISO-risk’ to ‘business-risk.’ Below is a high-level outline of the four levels.
Level 1: External Assurance
Delivering credible evidence to regulators, auditors, and customers.
Level 2: Executive Oversight
Enabling CISOs and risk committees to direct strategy with accurate scorecards.
Level 3: Business Accountability
Connecting cybersecurity controls to business units, products, and services with clear ownership.
Level 4: Control Execution
Empowering domain experts and tool owners to operate effectively with an enriched, cross-tool context.
By progressing through these four levels, organizations can move from fragmented visibility to measurable, business-aligned outcomes. Operational excellence in cybersecurity is not just a technical achievement; it is a management discipline that creates transparency, accountability, and ultimately reduces risk.
“We follow the three P’s: People, Process, Panaseer.”
Insights from our recent Customer Advisory Board
In October, we held two Customer Advisory Board off–sites – one in New York and one in London – bringing together senior executives and practitioners for a day of shared learning and collaboration. Below is a handful of feedback from these events.
1. Cyber AI Advisor Excitement
- Both US and EMEA CABs show strong interest in the AI Advisor, especially proactive, contextual insights.
- The most valuable scenarios identified are proactive risk management, team empowerment, and collaboration.
- Customers are curious about contextual enhancements, such as risk ownership metadata and access for non-security business partners.
2. Evolving Organizational Impact
- Operationalization challenges include post-remediation engagement, sustaining momentum, and translating technical risks to business-relevant scenarios.
- Less regulated entities struggle to maintain urgency compared to regulated industries, but board reporting and expressing risk in clear business scenarios (like ransomware) remain universal needs.
3. AI Governance and Trust
- Immediate customer need for Shadow GenAI use cases and safe AI product practices.
- AI features must be trustworthy and explainable, with legal and compliance teams closely watching for risk and data leakage issues.
- The CAB feedback aligns with broader trends on cautious, value-focused AI adoption in cybersecurity.
4. Ownership, Accountability, and Stakeholder Communication
- Success depends on pushing risk accountability to business process owners, not just cybersecurity teams.
- Communicating technical data in actionable formats for audits, boards, and operational teams is still a top challenge and opportunity.
- Stakeholder alignment is facilitated by concise, scenario-based reporting and focusing on operational resilience.
5. Platform and Ecosystem Focus
- Customers favor Panaseer as the "system of record" for controls and risk, instead of duplicating adjacent GRC, CRQ, insurance, or remediation functions.
- Standardization of the SaaS platform and reduction of bespoke services are positively viewed.
- Customers value integration with ecosystem tools and tailoring platform capabilities for measurable business impact.