Business Service Lens
Confidently prove operational resilience with Panaseer by mapping technical control performance to critical business services, giving regulators and boards instant clarity that your business is protected.
What are important business services?
The challenge
The solution
Use cases
Frequently Asked Questions
Empower your CMDB
What are important business services?
Important (or critical) business services are those that organizations define and prioritize to support operational resilience. They are the services whose disruption would materially impact the real-world activities your customers and markets rely on, such as paying a bill, executing a trade, or settling a claim. Each service depends on a chain of people, processes, technology, data, facilities, and third parties across the organization. When any link fails, customers feel the impact immediately, creating financial loss, regulatory exposure, and reputational risk.
Resilience challenge: The current approach
Most security teams measure control effectiveness at the asset level. While this works for patches and configurations, it falls short when prioritising remediation by service criticality or meeting regulatory expectations for service‑level visibility.Focus remediation on the highest‑risk gaps in important business services.
Without clear sight of service impact, teams manually trace dependencies across CMDBs, spreadsheets and security tools. This is slow, error‑prone and inefficient: equal effort goes on low‑impact issues while risks affecting critical services remain unresolved.
The solution: Business Service Lens
Business Service Lens maps your existing control data directly onto important business services, so teams can finally see resilience the way the business experiences it.
- Focus remediation on the highest‑risk gaps in important business services
- Make board investment cases clearer with service‑level impact
- Answer regulators with evidence tied to specific services, not just tools
- Strengthen board confidence that security is protecting what matters
Business Service Lens Use Cases
Report risk in business terms
Business Service Lens lets CISOs report risk in business terms, prioritize remediation by service criticality, and justify investment. Boards and regulators see how well critical services are protected, linking controls directly to revenue, resilience, and compliance.
Evidence service-level resilience
Gain continuous, audit-ready evidence to satisfy regulators requiring service-level control visibility. Track effectiveness, monitor thresholds, and replace manual audits with real-time, defensible reporting aligned to DORA, NIS2, and financial rules.
Prioritize remediation by impact
Identify and remediate gaps in the systems that matter most. Drill from service-level alerts to root causes, uncover hidden vulnerabilities, and protect the infrastructure underpinning critical business services.
Link cybersecurity to customer impact
With Business Service Lens, each business line gets a clear, service-level view of critical service protection. Translate control gaps into conversations about customer impact, revenue, and obligations, aligning security, IT, and service owners to drive coordinated remediation.
Frequently Asked Questions
What if our CMDB or service model isn’t fully built?
You can start with a subset of services. Panaseer helps assess your setup and expand coverage as your model matures.
Can BSL show which business services are most at risk?
Yes. By aggregating device and control data at the service level, BSL highlights coverage gaps so teams can prioritize remediation by business impact.
Will BSL replace our existing dashboards and reports?
No. BSL adds a service-focused view. You can filter dashboards by business service and drill down to device-level details without rebuilding reports.
Does BSL support regulatory and operational resilience requirements?
Yes. Tracking service-level control performance over time provides continuous, audit-ready evidence to support DORA, FCA, and similar regulations.
Empower your CMDB with Business service Lens
Business Service Lens works best with mature, trusted service data models. We recommend ServiceNow's Common Service Data Model (CSDM) v4.0, with Business Services and Application Service Instances populated and related to the underlying infrastructure. This model is widely used and trusted across the industry, and those relationships allow Business Service Lens to understand which devices, applications, and controls support each important business service.
Most organisations are still building or refining their service models—and that's normal. Panaseer works with you wherever you are on that journey: we can start with your most critical services, apply custom mappings when CSDM is incomplete or you use a different CMDB, and proactively highlight the specific data and relationship gaps that, once addressed, unlock richer service‑level insights and stronger operational resilience reporting.
Interested in transforming your operational resilience?
Book a demo today to experience how Panaseer transforms control insights into faster, smarter security decisions.
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